Frequently Asked Questions

How do designs work?

Whether you just have an idea or a full-blown design, Kelsey works with her years of experience in design to incorporate elements of your business, ideas and goals for a cohesive beautiful design that will be unique to you!

What’s the best way to send art files?

• To send files that are as high quality as possible, start with the original file. PSD, AI files, or even permission-enabled Canva links will work.
• The next best file is a vector, which is scalable without pixels. Most common file types are .eps, .pdf, and .svg.
• Raster images should be sent at 300dpi 12” wide or greater. Preferred file types are transparent .pngs or .jpegs
• For best results, never send a screengrab of a design
• If specific fonts are preferred, please provide the font name. Specific fonts from creativefabrica.com can be used even for commercial projects.

What is screen print?

Screen printing is a centuries-old technique that uses stencils to offer both durability and vibrancy to fabric imprints. A detailed stencil is created for each ink color, which can lead to higher set up costs for smaller orders. Although well-loved screen prints can crack slightly after several years (giving them that vintage “distressed” look), the screen printing process helps maintain the original colors longer with less fading and flaking than inkjet-printed or heat-transfer-adhered imprints.

DTG (Direct to Garment) designs are printed directly onto pre-treated cotton fabric using an inkjet printer, ideal for small batches requiring high detail or multiple colors, but it may be less durable and more costly per unit for large batches.

DTF (Direct to Film) imprints use a special pre-printed film that can be heat-transferred onto various fabrics, providing an inexpensive option for multi-color designs or personalized names in small quantities. Although heat transfer can be done professionally in a way that lasts over 50 washes, the feel of larger imprints is less flexible than standard screen print.

For more detail on the screen printing process, check out this explanation from my production partner.

We most commonly use plastisol ink. For more information on inks, click here.

Can I provide my own shirts or promotional products for printing?

No. Provided garments often do not have the same quality or material as those produced for imprint. Due to the liability of damaging provided garments we solely print on items purchased from our standard vendors.

What products can I print on?

We have a multitude of vendors that we purchase blank items from and if you would like to browse options and availability HERE.

How many shirts should I order?

• Common price breaks are at 15, 25, 35, 50, 75, 100, 150, 200, 300, 500, and 1k+
• Best values are at 25, 35, and 50 pieces 

How is pricing determined?

It is a breakdown of product, colors, number of imprint locations. Note: if you are fundraising with a webstore, you can add a profit-per-item markup.

HOW DO WEBSTORES WORK?

Click HERE for a more detailed explanation on our webstores!

What is the typical timeline for Completion?

After sizing and final proof of artwork has been submitted our printing and delivery takes approximately two weeks. If your order includes embroidery elements this time increases to three weeks.

Pickup? Delivery?

We can do local pickup, in-person delivery, courier or shipping within the United States.

Where do you ship from?

We ship all of our orders from the Richmond VA, where our warehouse is based.

Do you ship internationally?

We only ship within the United States, US territories and US military bases throughout the world.

Can I return an item?

Unfortunately, items are custom made to order and therefore are not returnable. Please choose your sizing carefully and refer to provided product measurements.

However, if there is a defect with your item we process on a case by case basis. You can reach our team at kelsey@2birds.design if there is an issue with your item.

What sizes should I order? How do your shirts fit?

• Fit will vary by brand and style, sometimes making sizing a guessing game. Below is a general guide, but almost every item has specification sheets with exact measurements that I can provide on request.  Organizers for group orders may request samples if fit is a concern.
• Most sizes have a numerical “fit,” although many of the sizes overlap with each other. For example, a 24mo infant tee is similarly sized to a 3T. The length of the shirt is often a factor in how it is categorized. Toddler size 4T is similar in width to a Youth Small, but is cut 5-6” shorter!
  • Infant:
    • 6 mo Chest 20, Length 12.5
    • 12 mo Chest 22, Length 13.5
    • 18 mo Chest 24, Length 14.5
    • 24 mo Chest 26, Length 15.5
  • Toddler/Juvy:
    • 2T Chest 24, Length 14
    • 3T Chest 26, Length 15
    • 4T Chest 28, Length 16
    • 5/6 Chest 30, Length 18.5
    • 7 Chest 32, Length 19.5
  • Youth:
    • YXS = 2/4 Chest 22-26, Length 19 – 20.5
    • YS = 6/8 Chest 26-29, Length 21 – 22
    • YM = 10/12 Chest 29-31, Length 23 – 23.5
    • YL = 14/16  Chest 31-33, Length 25
    • YXL = 18/20 Chest 33-35, Length 26.5 – 27 *wider than an adult small but cut with a shorter torso 

• Ladies’ cut fits can also be difficult to decipher. Although some brands fit differently, the usual measurements fall between:
  • Women’s Cut:
    • XS = 2, Bust 32 – 34, Length 23.5 -26
    • S = 4/6 , Bust 35-37, Length 25 – 26.5
    • M = 8/10 Bust 37-40, Length 26 – 27
    • L = 12/14 Bust 39-44, Length 27 -28
    • XL= 16/18 Bust 42-48, Length 27.75 – 29
    • 2XL = 20/22 Bust 45-52, Length 28 – 30
    • 3XL = 24/26 Bust 48-56, Length 28.5 – 30.5
    • 4XL = 28/30 Bust 52-55, Length 29 – 31
  • Plus / Curvy Fit:
    • 1X = 14/16 Bust 42-44, Length 28.5
    • 2X = 18/20 Bust 45-47, Length 29.5
    • 3X = 22/24 Bust 48-51, Length 30.5
    • 4X = 26/28 Bust 52-55, Length 31.5
• Men’s or unisex cuts:
  • Standard
    • XS Chest 33-35, Length 27
    • S  Chest 35-38, Length 28
    • M Chest 38-41, Length 29.25
    • L Chest 43-45, Length 30.25
    • XL Chest 45-48, Length 31.25
    • 2XL Chest 48-52, Length 32.5
    • 3XL Chest 53-56, Length 33.5
    • 4XL Chest 59-61, Length 34.5
    • 5XL Chest 62, Length 35
  • Tall
    • S  Chest 35-38, Length 34.25
    • M Chest 38-41, Length 35.25
    • L Chest 41-45, Length 32-36.25
    • XL Chest 44-48, Length 33-37.25
    • 2XL Chest 47-52, Length 34-38.25
    • 3XL Chest 50-56, Length 34.5 – 36
    • 4XL Chest 54-61, Length 34.5 – 37